This policy explains how cancellations, returns and refunds work at Furniture Elegance. If anything here is unclear, ask us before you order.
Cancelling an order
You can cancel for a full refund any time before the boxes are collected by the carrier, which is normally 1 to 2 working days after you order. After that the return terms below apply.
30 day returns
Send a piece back within 30 days of delivery and we refund the item price in full. To qualify:
- It must be repacked in the original boxes with the original protective inserts, so keep them until you are sure. This is the condition people trip on most often.
- It must be unmarked, unmodified and free of pet hair, smoke and cooking smells.
- Return shipping is charged at our cost, usually $15 to $60 depending on the size.
- A part built assembled and then dismantled again is fine, provided no fixing holes are stripped.
Faults and the structure warranty
We warrant the structure for two years from delivery. If a frame, joint, hinge or drawer runner fails in normal domestic use we send the part or replace the piece. Separately, we post free replacement parts for the life of the piece, warranty or not, so a lost cam lock in year six is still our problem and not yours.
The warranty does not cover:
- Dents, rings and scratches from everyday use. Pine marks more easily than hardwood and that is part of what makes it cheap.
- Splitting caused by placing the piece next to a heating vent or in direct sun all day.
- Damage from over tightening a fixing or from forcing a part in the wrong order.
- Damage from moving an assembled flat pack piece rather than dismantling it first.
- Commercial use, unless we agreed it in writing before the order.
Natural variation is not a fault
Knots, grain pattern and colour depth vary between pine boards, and every piece warms a little in the first year. This is what real wood does and it is not grounds for a warranty claim. If two pieces from different orders do not match exactly, that is the same reason.
How refunds are paid
Approved refunds go back to the original payment method within 3 working days of the boxes arriving back with us. Card refunds usually show within 5 to 10 working days depending on your bank.
Starting a return
Email j3rrytom98@gmail.com with your order number and a photo of the piece. We reply with a collection date and a returns reference.
Get in touch
Furniture Elegance
2175 Collier Ct, Tustin, California 92782, United States
Phone: +1 714 505 0564
Email: j3rrytom98@gmail.com
Orders taken online 24 hours a day, seven days a week.